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INFOline™

is an interactive voice response system (IVR) designed to give your customers 24-hour, automated access to real-time price quotes through the use of their touchtone phones. When your customers call, INFOline™ answers the phone and offers them a menu of choices including: price quotes, account information, hotlines, transfer to the trade desk, and transfer to any other extensions such as sales or customer service.

>>Benefits
>>Features
>>New Features
>>Why your customers will love it

INFOline ™

· Real-time audio quotes delivered via telephone or Internet-connected PC

· Customer account information

· Hotlines

· Call routing to trade desk or anywhere else

· Broadcast messages

· Automated Fill Reporting via INFOcall ™

· Starting at $375 per line per month plus exchange fees and comm. costs.

· FIA EXPO 03 SHOW SPECIAL: Free Installation!

INFOline ™ VR with Order Entry - All the features of INFOline plus:

· Order management including order entry, order review, cancel and cancel/replace

· Speech Recognition for all functionality including Natural Language interface

· $500 per line per month plus exchange fees and comm. costs (one-time license fee of $1,600 per line plus annual maintenance of 15%).

· FIA EXPO 03 SHOW SPECIAL: Free Installation!

· Try our free demo at (312) 896-8689. Email us at info@computervoice.com for a demo account number and access code.

>>Benefits:

*Your customers may access real-time price quotes for any futures or futures options contracts. Quotes can be for the day trading session only or for both day and night sessions combined. Customers may also access their account information.
* Customers love it. Customers prefer using the system as opposed to speaking with a person.
* The system is easy for a first time user to begin using the system, yet it is powerful enough for more experienced users to be able to customize how the information is presented to them.
* Controls phone costs by allowing firms to allocate varying amounts of toll-free access to individual customers. You can give each customer a certain number of minutes of free quote access every day. This allows you to compare the cost of providing free quotes with the commissions generated on a per-account basis.
* Reduces manpower requirements by automating the processing of the vast majority (90%+) of incoming calls.
* Provides revenue from excess quote access charges.
* Provides revenue from both hotline subscriptions and one-time hotline access charges.
* Pays for itself in less than one year.

>>Features:

*The voice prompts are custom recorded with the name of your firm. Your clients won't even know they aren't calling directly to you.
* The service can be rented via our in-house Service Bureau. We set the system up as if you owned it yourself.
* You can configure your system for any combination of toll-free and/or local toll incoming telephone lines.
* Detailed daily and monthly usage reports for both management and billing. Reports detail by account the following information: number of calls, quote time allotment, total time on system, total time spent accessing price quotes, voice messages played, and hotlines accessed. In addition, the reports provide system statistics such as total calls, total time, total transfers, and average call length.
* Improved audit trail for legal and compliance purposes.
* Any caller attempting to access the system must have a valid account number and access code.
* Market Hotline system gives you complete control and security of your market hotlines. Each user must first have an account number and access code to access INFOline™. A user must be specifically authorized to access a hotline. Once a user has listened to a hotline update once, later attempts to play the same recording will get the message: "You have already heard the current update.". This prevents subscribers from giving away the hotline number to non-subscribers. Non-subscribers can optionally access a hotline on a call by call basis. The system will generate a report detailing these accesses for billing purposes.
* Call transfer to trade desk. A user may decide, after hearing a quote, to make a trade. The system will transfer the call to that user's trade desk.
* Individual voice messages. Custom voice messages can be sent to individual callers. For example, this feature is useful for notifying customers of price changes.
* System-wide broadcast messages. Custom voice messages which are broadcast to all callers as they call in. This feature is useful for promotions or for notifying customers of increases in margin requirements.

>>New Features:

* Automated fill reporting.
* Voice Recognition technology for voice navigation and order entry.
* Online order entry link to RANorder.

Why your customers will love it:

* No more being put "on hold".
* Clear understandable speech. The system utilizes digitized speech, which is far superior to other voice synthesis based products. Also, because the voice which callers hear is always the same this also enhances comprehension.
* 24 hour access.
* Personal quote files allow each user on the system to set up a personal portfolio of price quotes which can be played each time the user calls the system. This greatly reduces the number of buttons which the user has to press, making the system much easier to use. Individual quotes can be formatted for any combination of open, high, low, last, and net change. In addition, individual quotes may be set up to automatically roll over to the next contract month when the current month expires. If a quote has been programmed to play the open, it only plays it the first time a user calls each day. Likewise, after a contract has settled, the system will not repeat that particular quote on subsequent calls for the remainder of the day.
* Simplified code system for price quotes. The quote codes correspond as closely as possible to the exchange ticker symbols. For example, for U.S. treasury bonds, the code is US10. 'US' is the ticker symbol for T-bonds. The '1' specifies the first trading month. The '0' specifies the format (in this case, the open, high, low, last, and net change). Futures options are just as simple. The code for a 96 call in the preceding example would be US10C96.
* A user's account can be marked so that whenever a user access the system, the call is immediately routed to a special phone extension. This feature is useful for contacting a customer on margin call for example.

To view the user guide in HTML format click here.
To view the user guide in PDF format click here.

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